Jeanne Mullgrav Speaks on Taking the Next Step: From Diversity to Inclusion


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Written by Jeanne Mullgrav, Executive Vice President of Capalino

On Tuesday, July 19, I had the opportunity to sit down with other industry professionals to discuss strategies and best practices for workforce diversity at City & State’s “On Diversity” forum at New York University. The panel was moderated by Monsignor Kevin Sullivan, Executive Director of Catholic Charities of the Archdiocese of NY, and my fellow panelists included:

During the conversation, we took the traditional dialogue on diversity a step further by exploring what it means to create a culture of belonging and inclusion in professional spaces. Several key themes emerged.

Diversity is not only the right thing to do – it makes business sense

There is no denying that diversity is imperative to the success and prosperity of a business. McKinsey’s 2015 report, Diversity Matters, found that of 366 public companies analyzed, those in the top quartile for racial and ethnic diversity are 35% more likely to have financial returns above the national industry medians. Additionally, those in the top quartile for gender diversity are 15% more likely to have financial returns above their national industry peers.

Leadership Counts

Diversity succeeds when the drive to increase it comes from the top levels of an organization, whether that means C-level executives, the Board of Directors, Executive Director or President. Diversity initiatives cannot be isolated to Human Resources departments or EEO officers – when leadership believes that both diversity and inclusion are instrumental to the advancement of an organization, this belief permeates at all levels. When I became Commissioner of the New York City Department of Youth & Community Development (DYCD) in 2002, the organization was led by 75% white managers. Through strategic recruitment following attrition, internal capacity building and promotion of talented staff, that number shifted to 40% within two years following my appointment. These investments not only increased the competency and credentials of the employees and managers in the agency, but also created a culture where different experiences were recognized and valued. This is a clear example of how increasing diversity and promoting inclusion in the workplace succeeds when the drive comes from the top levels of an organization.

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Recruitment vs. Retention – Creating an Inclusive Environment

Many organizations have begun to prioritize diversity, but often leave out a key piece that guarantees success for both individuals and the entire team – an inclusive environment. Recognizing and recruiting talent regardless of gender, disability, gender, national origin, etc. is a step in the right direction. However, simply having a seat at the table doesn’t ensure a feeling of belonging. To be successful, organizations need to step back and look at the environment they are offering to potential candidates. Creating an inclusive atmosphere where people feel respected and appreciated will not only make your recruitment successful, but will contribute to the retention of talented employees.

As the conversation around what makes for an inclusive atmosphere in the workplace continues, it is important to consider the following:

Accountability and Recognition

A critical component to increasing diversity and inclusion is measuring success. This begins with finding your baseline – honestly. Only by acknowledging the real limits of your diversity and culture can you improve. Find metrics that help you define what success means. These may include engagement surveys, data on numbers of employees and managers who receive training, or metrics on gender and ethnic representation across the organization.

It is also important to hold managers in your organization accountable for diversity and inclusion through annual performance reviews, just as they are evaluated on other factors such as revenue or client satisfaction. And not only should managers doing poorly in this area be held accountable, those who excel should be recognized and rewarded.

Acting Inclusively is Corporate Social Responsibility

Corporate Social Responsibility is a commitment to doing business in ways that respect, protect and benefit your clients, communities, environment and employees. This means also acting in ways that promote diversity and create inclusive, fair and positive workplaces. Your clients expect this: 75% of customers are willing to recommend companies with successful CSR programs.

Jeanne-Mullgrav-682x1024At Capalino we understand the value of diversity and inclusion in the workplace. Our Corporate Social Responsibility team are experts in facilitating impactful CSR strategies, including diversity initiatives, in both the private sector and in nonprofit organizations.

To learn more about how your company can create an inclusive environment contact our Corporate Social Responsibility (CSR) team.

About Jeanne

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